Appointment Policy

We reserve time with our clinicians for your specific dental care needs. If you are late, there may not be enough time left in your appointment to complete your care to our standard. In such cases, we may need to reschedule your appointment.

Please understand that a missed appointment is time wasted. It is time that could have been used by another human in need of care. If cancellation is unavoidable, please call right away.  We ask for at least 48 hours (2 business days notice) in advance to reschedule. An administrative fee may be charged otherwise.

Financial Policy

We try to keep our office efficient and keep you informed about your financial obligations. We accept VISA, Master Card, Debit, and cash as payment. Payment in full is required at the time of service, and we will gladly file your insurance claim electronically to your insurer for direct reimbursement to you.   This process ensures prompt reimbursement directly to you.

We have no control over your insurance plan, their contract with you, or how benefits are determined. We can however file a predetermination of benefits with your insurer once a treatment plan is made so that you can be confident in what your dental benefits will cover.

If we run behind schedule…..

Despite our best efforts, on occasion your scheduled appointment may be delayed. If this happens, it is usually because we have had to accommodate an emergency patient. Please accept our apology and consider that we would make the same accommodation for you if We appreciate your understanding in these situations, and please understand that we make every effort possible to respect your time.

Privacy Policy

We respect your privacy and abide by the Ontario Personal Health Information Protection Act. If you have any questions about how we manage your personal information, or any questions about our standard protocols, do not hesitate to speak with the reception staff or doctor.